Chris, we wish to inform you of the fantastic service performed by Carlos.
Let's start with the ease of setting the appointment. Fortunately your firm was able to address our needs so quickly. It has been our experience with other firms in the past to wait a week or more for an appointment. To our surprise, you were able to send a technician by the next business day. Fantastic!
The technician called us ahead of his arrival to confirm that he would be arriving shortly. This was very courteous allowing us time to prepare and put up the dog.
Carlos, the technician assigned to us that day, was excellent. His years of knowledge and experience gave him the ability to methodically find the specific issue. He let me know that our issue could be a failed compressor however he did not give up on finding the issue. He traced the electrical lines completely and discovered a hidden and potentially dangerous fault.
Carlos found what caused our equipment to fail. Over the years, the compressor's vibration caused a wire which was loose from the original installation by another firm to rub on bare metal until the insulation was worn. It shorted electrically on the frame which vaporized the power line between the compressor and the relay. It was hidden in the bottom of the unit but Carlos found it with a mirror. We were relieved that he found the fault.
After a few moments of trimming the cable to a point where there was good conductors, Carlos reconnected the power line checked for ground and fired up the compressor. He fixed the problem and no new equipment was needed. This has saved us thousands of dollars which I believe another less experienced technician would have overlooked.
Carlos assisted us with other items installing a new cut-off switch and a gas connector however the diagnosis and repair of the power line was what will stick in our minds as an example of exemplary experience with a great firm leading to the right solution the first time.
Thank you Chris, we will heavily recommend your firm to those who wish competent service from a very trustworthy company.
Thank you Carlos and thank you Air-Stream!
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